Really impossible company to deal with

Went into hospital 5 th July .Had pain both side of hips .Dr Posen who I asked for advice done full check on my heart 1800 rand sent me to hospital could not find anything wrong Lay in hospital four days in pain .Back doctor finally came 4 days later Made me do Mri .Gave me tables sent me home I have now unsuccessfully be trying to get copy of payment to doctors Sent 12 email ,phoned twice .Said they would send it .No go there were costs charged I was not happy with wanted proof .I want to go to ***** division to make case but seems they are hiding something or what .Now from my continuing to hassle them they have put my premium up Again .Last year was 4500 then increased to 4995. when I paid December acc they said I have shot paid they payment is now R5500 ?? What are they trying to give heart attach to get off there case All I wanted was a print out .Tried to find no for director refused to give it What a bunch ?? Donovan van Zyl Policy no ***3