RE-PLACEMENT MEMBERSHIP CARD

Almost 2 months ago I app**** for a replacement card. Firstly no one gets back to you in a hurry and secondly they just talk **** and lie about what is happening. After telling them I will write a review on HELLOPETER, they were quick to respond. But it still does help, I had to write a review on HELLOPETER, just to inform the members and potential members. Donot under no circumstances loose your medical aid card, it is a nightmare to get a new card. After 2 months this is what they tell me: • Posted to you. Please note if this option is selected, we will only post once off and there are delays with the postal services which will impact the time for the card to reach you which we cannot control. • Collection from the Administrator Head Office by the member. Address for card collection: Universal House, 15 Tambach Road, Sunninghill Park only. Please confirm on email when the card will be collected. • Should you want a 3rd party to collect your membership card, an email will need to be sent to us from the main member with a copy of the ID of the person who will be collecting the card. When the 3rd party arrives at the office, they will need to show their ID document that matches the copy received on the email before signing and accepting the card.

NO MENTION OF COURIER SERVICES, IN THIS DAY AND AGE THEY DONT COURIER THE CARDS. Its not like the medical aid premium is cheap, with all the money we pay every month, they cannot courier us a card. I mean seriously its not like we asking a card every single month. All I can advise people is: PLEASE DO NOT LOOSE YOUR CARD.................