RvdP
Ronnie van der Peet
1 reviews | Active since Jun 2016
24 Apr 2019, 08:21
Poor service
Your response time is terrible. I submitted a claim on 3rd April and have requested feedback regarding payment. It has been 3 weeks and I have heard nothing.The time it takes to process claims is also shocking. Automated email responses are not good enough, and 3 weeks later I still have no idea what is happening with my claim.
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Replies (2)
CompCare Medical Scheme's replyOfficial
24 Apr 2019, 08:28 Good day Ronnie
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards The CompCare Medical Scheme customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards The CompCare Medical Scheme customer experience team
CompCare Medical Scheme's reply24 Apr 2019, 08:28
Official
Good day Ronnie
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards The CompCare Medical Scheme customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards The CompCare Medical Scheme customer experience team
RvdP
Ronnie van der Peet's updateReviewer Update
04 Jun 2019, 09:17Still haven't received feedback on this. "within one buisness day"? you must be joking
RvdP
Ronnie van der Peet's update04 Jun 2019, 09:17
Reviewer Update
Still haven't received feedback on this. "within one buisness day"? you must be joking