Please stay away

This is the second time that I am writing a complaint regarding my husband and child's prescribed medication not being covered by our saving even though there is savings available.

This medication has always been covered by our savings and now suddenly there is an issue and according to the chemist authorisation is now suddenly needed. I have addressed this last month as well and we are no closer in getting answers or resolving the issue.

I just want to know: 1. Is this a legit medical aid? We have issues on issues and communication is non existant.

2. Do your employees receive regular training on your systems and how to deal with queries as all queries are usually just escalated.

3. Where are the queries being escalated to as the communication usually ends there? There seems to be a weak link in the whole process.

4. How often do you regulate and improve your systems as it has not been functional for the past 3 years.

5. You have updated your app, but it is still not functional?

Please answer these queries asap. It is important for any company to maintain good relationships with their clients.

I would also like to appeal to the public and prospective clients not to join this medical aid. There are issues upon issues and the most important part is that there is no real effort to communicate or improve client satisfaction.

Really not worth your effort or even money.