Please help.

Item: CompCare Medical Scheme
Rating: 1
Author: Jacqueleen J

Good afternoon. I am really a bit concerned. My husband went in for an operation on the 14th of November. We received a 2nd hospital account today stating that the medical aid has not paid an certain amount and we need to pay it. The claim was sent to the medical aid but they are dead quiet and no one answers my emails. I am still waiting for feedback on two claims from this operation. Please help.

Helpful (0)

Replies (3)

CompCare Medical Scheme's replyOfficial

05 Dec 2022, 14:03

Good afternoon Jacqueleen

Thank you for bringing this matter to our attention. A consultant will be in touch to assist you as soon as possible.

Kind regards
The CompCare customer experience team

CompCare Medical Scheme's reply05 Dec 2022, 14:03

Official

Good afternoon Jacqueleen

Thank you for bringing this matter to our attention. A consultant will be in touch to assist you as soon as possible.

Kind regards
The CompCare customer experience team

Jacqueleen J's updateReviewer Update

06 Dec 2022, 10:52

Good day, I am still awaiting feedback on this issue.

Jacqueleen J's update06 Dec 2022, 10:52

Reviewer Update

Good day, I am still awaiting feedback on this issue.

CompCare Medical Scheme's replyOfficial

06 Dec 2022, 11:12

Dear Jacqueleen

Thank you for letting us know. We have escalated your complaint.

Kind regards
The CompCare customer experience team

CompCare Medical Scheme's reply06 Dec 2022, 11:12

Official

Dear Jacqueleen

Thank you for letting us know. We have escalated your complaint.

Kind regards
The CompCare customer experience team