Pathetic Service!!

<p>Every month is the same. After 3 weeks of submitting my claim I follow up to see when payment will be made. The customer service advisor never knows what the hell is going on. It literally takes them ten minutes to find the claim in question (even though I give them the claim reference number that their system generated along with the doctor's details and the date of the email it was submitted to them. First I get told the payment run will be on Friday and the money will be in my account on Monday. Today being Monday there is no money. After waiting on the phone for 20 minutes, being cut off and then waiting another 20 minutes, I get told the claim has not even been processed yet. Three whole weeks later! And every month this happens. Worst medical aid!!!!!!</p>