Item: CompCare Medical Scheme
Rating: 1
Author: Lee-Ann Campbell

CompCare Medical Scheme's replyOfficial

19 Jun 2018, 09:49

Good morning Lee-Ann Campbell

We sincerely apologise for your experience and wish to thank you for bringing this to our attention. Could you kindly provide us with the contact details, membership number and a detailed account of your parents' experience to our inbox. We will do our utter best to assist you with the matter.

Kind regards
The CompCare Wellness Experience Team

CompCare Medical Scheme's reply19 Jun 2018, 09:49

Official

Good morning Lee-Ann Campbell

We sincerely apologise for your experience and wish to thank you for bringing this to our attention. Could you kindly provide us with the contact details, membership number and a detailed account of your parents' experience to our inbox. We will do our utter best to assist you with the matter.

Kind regards
The CompCare Wellness Experience Team

LC

Lee-Ann Campbell's updateReviewer Update

19 Jun 2018, 11:02

Hi there Thank you for the response. Please provide me with a managers email address as using your call center has clearly not been working. My email address is ********** Thanks

LC

Lee-Ann Campbell's update19 Jun 2018, 11:02

Reviewer Update

Hi there Thank you for the response. Please provide me with a managers email address as using your call center has clearly not been working. My email address is ********** Thanks

CompCare Medical Scheme's replyOfficial

28 Jun 2018, 08:38

Good morning Lee-Ann

We are glad to know that your issues are being addressed and resolved. Thank you for the update.

Kind regards
The CompCare Wellness customer experience team

CompCare Medical Scheme's reply28 Jun 2018, 08:38

Official

Good morning Lee-Ann

We are glad to know that your issues are being addressed and resolved. Thank you for the update.

Kind regards
The CompCare Wellness customer experience team

LC

Lee-Ann Campbell's updateReviewer Update

03 Aug 2018, 16:01

Hi there Somehow this issue has died out again. Straight after this was posted we were getting feedback constantly. Now when we call and ask to speak to the person that has been assisting us (Johnathan) we are told we cannot speak to him. Can we please get this resolved. Why do we have to go to the extent of Hello Peter to get a response?? Shocking shocking shocking!!!!

LC

Lee-Ann Campbell's update03 Aug 2018, 16:01

Reviewer Update

Hi there Somehow this issue has died out again. Straight after this was posted we were getting feedback constantly. Now when we call and ask to speak to the person that has been assisting us (Johnathan) we are told we cannot speak to him. Can we please get this resolved. Why do we have to go to the extent of Hello Peter to get a response?? Shocking shocking shocking!!!!

CompCare Medical Scheme's replyOfficial

03 Aug 2018, 16:21

Good afternoon Lee-Ann

Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.

Kind regards
The CompCare Wellness Experience Team

CompCare Medical Scheme's reply03 Aug 2018, 16:21

Official

Good afternoon Lee-Ann

Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.

Kind regards
The CompCare Wellness Experience Team

Pathetic Service