VF
Verzalia F
1 reviews | Active since Jan 2016
11 Dec 2025, 09:42
Pathetic cusomer service
I have not even started off with this medical aid and already having trouble.
I sent in my cancellation on the 3 DEcember and was advise that if a provide my new medical details that this will be cancelled immeditely.
I have so many reference numbers to my case thats how pathetic they are getting sent from one department to the next. is it so difficult to just cancel this medical aid?
pathetic if you ask me as i never experienced this with my previous medical aid. its so easy to sign up but you dont get the right service when leaving.
December is a short month and i need this cancelled and confirmed - i dont see what the big hold up is!
i called in how many times sent how many emails and i cant get answers!
Helpful (0)
Replies (3)0
Replies (3)
CompCare Medical Scheme's replyOfficial
11 Dec 2025, 10:09Dear Verzalia,
Our sincerest apologies for your experience. We can understand how frustrating this must be for you. Kindly provide us with your contact details and membership number, and a consultant will be in touch with you.
Kind regards, the CompCare customer experience team
Our sincerest apologies for your experience. We can understand how frustrating this must be for you. Kindly provide us with your contact details and membership number, and a consultant will be in touch with you.
Kind regards, the CompCare customer experience team
CompCare Medical Scheme's reply11 Dec 2025, 10:09
Official
Dear Verzalia,
Our sincerest apologies for your experience. We can understand how frustrating this must be for you. Kindly provide us with your contact details and membership number, and a consultant will be in touch with you.
Kind regards, the CompCare customer experience team
Our sincerest apologies for your experience. We can understand how frustrating this must be for you. Kindly provide us with your contact details and membership number, and a consultant will be in touch with you.
Kind regards, the CompCare customer experience team
VF
Verzalia F's updateReviewer Update
11 Dec 2025, 10:15i provided my ID number in my review - i am not a member yet was going to start in January so i dont know the membership number i also gave you the case number in the review.
My contact number ***
My contact number ***
VF
Verzalia F's update11 Dec 2025, 10:15
Reviewer Update
i provided my ID number in my review - i am not a member yet was going to start in January so i dont know the membership number i also gave you the case number in the review.
My contact number ***
My contact number ***
CompCare Medical Scheme's replyOfficial
12 Dec 2025, 08:21Dear Verzalia
Apologies for the delayed response. Please be advised that the Team Leader tried to get hold of the member twice to no avail. We will continue to try and get in touch with you
Kind regards
Apologies for the delayed response. Please be advised that the Team Leader tried to get hold of the member twice to no avail. We will continue to try and get in touch with you
Kind regards
CompCare Medical Scheme's reply12 Dec 2025, 08:21
Official
Dear Verzalia
Apologies for the delayed response. Please be advised that the Team Leader tried to get hold of the member twice to no avail. We will continue to try and get in touch with you
Kind regards
Apologies for the delayed response. Please be advised that the Team Leader tried to get hold of the member twice to no avail. We will continue to try and get in touch with you
Kind regards