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Detlev E
1 reviews | Active since Oct 2021
15 Oct 2021, 14:27
Pathetic and unprofessional service from a medical aid scheme.
I tried for 3 days to speak to a consultant to join CompCare's medical aid scheme. I was left hanging on the phone for endless minutes, with a receptionist promising that someone would return my call. This obviously never happened, and when I called again, after holding on for more than 15 minutes, l was simply told that no single person was available to just take my call?? I will never become a member of CompCare, and will most certainly advise everyone l know to avoid this unprofessional company. I feel very sorry for any existing member of CompCare who tries to speak to a representative from Comp Care to sort out a medical issue. Nobody will be available to help!!
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Replies (2)
CompCare Medical Scheme's replyOfficial
15 Oct 2021, 16:45Dear Detlev
Thank you for bringing this to our attention, our sincere apologies for your experience. A consultant will revert as soon as possible.
Kind regards
The CompCare customer experience team
Thank you for bringing this to our attention, our sincere apologies for your experience. A consultant will revert as soon as possible.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply15 Oct 2021, 16:45
Official
Dear Detlev
Thank you for bringing this to our attention, our sincere apologies for your experience. A consultant will revert as soon as possible.
Kind regards
The CompCare customer experience team
Thank you for bringing this to our attention, our sincere apologies for your experience. A consultant will revert as soon as possible.
Kind regards
The CompCare customer experience team
DE
Detlev E's updateReviewer Update
15 Oct 2021, 17:09PLEASE do not even bother to contact me. I will not waste a single second to speak to yet another person wasting my time. If (?) all telephone calls are actually recorded, listen to the pathetic attempts to scare new potential members!
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Detlev E's update15 Oct 2021, 17:09
Reviewer Update
PLEASE do not even bother to contact me. I will not waste a single second to speak to yet another person wasting my time. If (?) all telephone calls are actually recorded, listen to the pathetic attempts to scare new potential members!