GR
Gertruida R

1 reviews | Active since Nov 2022

08 Nov 2022, 09:42

Oncology authorisation

I was diagnosed with breast cancer. Stay in Vaalpark and the nearest Oncology centre is Vereeniging. Compcare doesnt register me now in cancer pool as I must use a DSP according to their list of which closest is Alberton. Petrol expenses will force me to cancel all treatment. Compcare doesnt take this in account. I was also advise that I will be liable for radiation payment if I do not used DSP. I KNOW THAT THEY SHOULD LOOK AT RADIUS but obviously someone making decisions is financially strong enough to overlook the stress and expenses for patient. Highly dissappointed in the service. For biopsy we had to phone Days in a row all kinds of excuses of short staff in auth departement. They have no empathy for their members at all. I am sending emails to Oncology department but no reply. Last week the lady, will not mention name, promised to call back by Friday I am still awaiting her outcome on my requested to stay at Oncology Vereeniging.

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Replies (5)
CompCare Medical Scheme
CompCare Medical Scheme's reply08 Nov 2022, 10:28
Official
Dear Gertruida

Thank you for bringing this matter to our attention, we apologise for your experience. A consultant will be in touch to assist you as soon as possible. 

Kind regards
The CompCare customer experience team
GR
Gertruida R's update08 Nov 2022, 10:51
Reviewer Update
Thank you to Linkie Viljoen and the Consultant that phoned me immediately back after this post. I was assisted and happy with the outcome.
CompCare Medical Scheme
CompCare Medical Scheme's reply08 Nov 2022, 10:55
Official
Dear Gertruida 

Thank you so much, please let us know should you require any other assistance. 

Kind regards
The CompCare customer experience team
GR
Gertruida R's update08 Nov 2022, 11:01
Reviewer Update
Thank you for assisting me so fast and very caring indeed. Maker me feel môre at Home with Compcare.
CompCare Medical Scheme
CompCare Medical Scheme's reply09 Nov 2022, 15:43
Official
Only a pleasure Gertruida. You are welcome to reach out to us at any time. 

Kind regards
The CompCare customer experience team