1 reviews | Active since Aug 2015
Not Paying out to doctors
I am a female international student at the University of the Wi****ersrand, I joined Compcare at the beginning of the year. When I joined I paid for the entire year. I never got prescription glasses so the 3,800 rand I paid at the beginning of the year could be said to be still functional. I got 3 prescriptions from Dr Nchabeleng at Park Lane Hospital and these 3 visits costs me 948 rand. They did not pay this Dr citing insufficient funds saying I had run out of benefits ???? I also did a blood test at Lancet and they also did not pay, citing that I had run out of benefits. Now I am facing a lawsuit for non-payment, but I dont have the money to pay these claims that Compcare wont process. I have contacted them on numerpus occassions and they are insensitive to the point of sending me a bulk message that says im out of benefits. I have contacted the International Students Office to lobby that Compcare be banned from supplying medical aid services as this is ****************. All I want is for my claims to be processed. I am now facing legal action and I cant afford this as a student. They are taking advantage of international students, and its not fair.
Dear Ms Mavunga
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear Ms Mavunga
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
