Not paying my wellness benefit

I have been sent back and forth trying to claim back my health assessment i did at a dischem branch like I do every year, apparently this year is a problem. I have now submitted documents 4 times everytime there is an issue with something, really just an excuse not to pay, I called 2 weeks ago to ask if this comes out my savings and I was advised I do have a annual checkup and that this health assessment will come from that benefit. I just called the call centre to ask why it has taken 9 days for anyone to respond and was advised they will reject it again as you dont see this as a valid claim. I want my money back for my health assessment, I called prior to ask if I have cover and was advised I do, I want my money reimbursed today im tired of waiting. I pay for peach of mind and it seems like Im not getting it and Im now very worried when I give birth in a hospital I wont have cover with this medical aid! Not impressed Im not going to submit another proof of payment