No communication from management / mismanagement

I changed mt medical aid to compcare in January 2021. I worked through Bestfin financial solutions, who advised me as per written agreement that my premiums would be paid in arrears. At the beginning of January a debit order from Compcare appeared on my bank statement. I got in touch with Compcare myself to hear what the problem was as the agreement specifically stated that premiums are paid in arrears. I even forwarded the written agreement to Compcare and they said that I have to pay the premium or cahnge my inception date to the 1st of February. I spoke to my lawyer who advised me that Compcare is on the wrong side of the law. I sent an email again to state that their suggestions does not suit me and that I would like to finalise the matter.

The lady that assisted me informed me more than a week ago that managment is dealing with my case now. I sent two follow-up emails which are ignored by Compcare.

So I would like to know what the state of things are now?