1 reviews | Active since May 2019
My experience with CompCare has been appalling.
Since November 2018 I have tried to get reimbur*****t for services I got at the end of October 2018, when I had therapy after a traumatic experience. My claim was denied by CompCare because they said I wasn't a member at the time. I sent proof that I was. It was denied again based on the same grounds, even after I had proofed I was a member. I complained, and waited another month, before they told me to send proof of payment. I did. Now it's been another month and they have stopped replying to my emails. It's been almost 4 months now. CompCare is by far the worst services I have ever had with any company, they do not even deserve one star. They are ignoring me, hoping that I will stop sending them messages, so that they won't have to pay me. I am forced now to take legal action, which frankly is both expensive and time-consuming, and it is completely unacceptable, after I have provided proof that I was a paying member of CompCare 4 times, on 4 different occasions! Never ever ever become a member of this company, they will cheat you, give you poorly and disgraceful customer service, and find appalling ways of getting out of reimbursing you.
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare Wellness Medical Scheme customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare Wellness Medical Scheme customer experience team
