More of the same!

I can only echo what other posters have posted here, terrible, terrible customer service!

I called in to enquire about a procedure and was given the green light to go ahead. Even so, when the supplier tried to get authorisation it was flatly rejected. Afterwards I was told that the supplier did not apply under the correct benefit. Why not then help them whilst they're on the phone trying to get authorisation.

It's now almost two months later and after having paid for it myself and after promises of refunds I am still being sent from post to pillar by what appears to be *********** staff with a don't care attitude.