LB
Leilanie B
1 reviews | Active since Nov 2014
08 Mar 2016, 09:11
Misleading cover information
As per website and coverage brochure all dental fillings are covered by the medical aid should you have visited a networks provided dentist.<br> I recently visited a networks provider and had fillings done.To my surprise two weeks later I received a statement from the dentist office informing me that the medical aid are refusing to cover the fillings as they are not amalgamated fillings.No where on any piece of information made available to me by my service provider was this disclaimed at all.<br> I have queried this with their call centre and surprise as usual still waiting for any form of response.
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CompCare Medical Scheme's replyOfficial
08 Mar 2016, 09:25Hello leilanie.bosman,
Dear Ms Bosman
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear Ms Bosman
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
CompCare Medical Scheme's reply08 Mar 2016, 09:25
Official
Hello leilanie.bosman,
Dear Ms Bosman
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear Ms Bosman
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team