1 reviews | Active since Oct 2013
Misleading Advertising
<p>I have an Axis plan with Compcare which basically covers hospitalisation only. However, according to their 2017 brochure there are a number of things that are covered as well. Two months ago, when I claimed for dental check ups and a glaucoma test (supposed to be covered), the claims were rejected. I complained, was informed that the claims would be sent to their adjustment assessors. I heard nothing. Then I asked what was going on. Other than an automated response, I have heard nothing. </p>
Dear Lindy
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear Lindy
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team