****mers

I have never been so drained by an organisation like this one, after writing a review on Hello Peter I got a call from Yonel, an employee from Universal, and at that point I believed the matter will go to rest. I am not even surprised to write another review.

Since the beginning of September, emails have been flying around, Yonel Ombele promised me on 13 September the conversation started about refunding my money, forms have been completed and sent but every time I circle back with them they move the goal posts.

I completed the forms and sent it back along with all my confidential information, and it was quite for 11 days. When I circle back, they went silent on me. I reached out to them 4 days ago and there was nothing. I reached out again yesterday and after a few hours Thando calls me and says they need to do a verification. I could not believe it; they were silent for 11 days and when I begged for feedback, they tell me they have to do verification.

I indicated to them that I am getting to a point where I am not confident and comfortable with them. So, I refused to do the verification. Later in the day Crystal Nelson sent an email mentioning they will call today, which they explained in lamest terms why they needed to do the verification, which we did.

Just when I thought we were done they want to verify my niece as well, I explained to them that he is not in the country and his access is not easy, well Crystal Nelson insisted on calling him.

At this point, I am not comfortable with this company, I am worried my personal, confidential information has landed in the wrong hands, this is definitely not how a company deals with queries. I probably shared more that I was supposed to. I can not wait to hear what else they hop on to as additional requirement to get my money back

The amount of time, energy, resources they pull towards refunding my money is not the amount of energy a reputable company would pull. South Africans should be very very careful when they deal with them.

At this point, I am completely depressed, the stress, energy, distress, resources, time, and money I spent to get my money back is definitely going to waste. I am not advising anybody to deal with these people, not at all. I have lost respect for them