KP
Kelsey P

1 reviews | Active since Aug 2017

28 Oct 2020, 11:42

***** and *******!

If I could put a negative rating on I would. This is the absolute worst Medical Aid I have EVER been with.

I signed up when they were still Selfmed and after 2 odd months they "merged" to Compcare but I was told not to worry, my benefits will remain unchanged.

Now that I need to make use of the Maternity benefits, I was informed that my benefits have changed and that I only have R1250 specialist cover a year! What the **** am I supposed to do with that??? That's not even enough to cover my first OBGYN appointment.

After endless back and forth I was informed that the benefits changed at the beginning of the year, but this brain dead excuse of a medical aid never informed me!!!!! So every month I have been paying for cover I believed I was getting because they can't do their job!!!!!

Then to add insult to injury, they had the cheek to ask me if it would help if they sent me the updated list of benefits now! Are you ****ing kidding me????? HOW is that supposed to help me now?????

Then after back and forth promises of "someone will be in contact" and "management will be in contact" it has now been almost a week and I still have no feedback or resolution!

NEVER EVER will I recommend this medical aid to ANYONE! All they do is lie and ***** from their customers!

0
Replies (2)
CompCare Medical Scheme
CompCare Medical Scheme's reply28 Oct 2020, 11:48
Official
Good day Kelsey

Thank you for bringing this matter to our attention. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day. 

Kind regards 
The CompCare Wellness Medical Scheme customer experience team
KP
Kelsey P's update28 Oct 2020, 11:51
Reviewer Update
I have given you endless time!

I need the medical coverage I have been paying for NOW because I am pregnant and need proper maternity cover.

I don't have more time to waste on Compcare's back and forth bull****.

Either someone contacts me TODAY and agrees to cover WHAT I SIGNED UP FOR or that's that. I will switch to a medical aid that actually cares about its clients