***** im sure

In 2024 we app**** for appliance benefit after months of struggle they eventually paid to member however the bank details on system was of my deceased grandfather (closed in 2017). I informed the scheme and they asked for a letter from bank indicating closure, i did send it through to them. After 1 year and constant follow ups still no answers. Palesa from Universal administration keeps sending me emails stating that she is escalated the matter to the scheme but still no answers. This is disgusting considering she has been member since 90's.