BT
Bathabile T
1 reviews | Active since Aug 2024
11 Nov 2024, 10:55
I just need my refund
6 weeks ago I paid for my 2025 student membership with umbono-CompCare. Few weeks later I decided to cancel my membership. I notified Compcare of my decision to cancel my membership and requested for a refund. After a bit of back and forth for almost weeks the refund forms were eventually sent to me. Now I am waiting for my refund and no one is communicating with me regarding the process and how long I should wait before I receive my funds back. The consultant (Nidia Angabe) assisting me is not responsive at all. She doesn't respond to emails or even WhatsApp messages. I am just being ignored yet I what I want is my refund.
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Replies (3)
CompCare Medical Scheme's replyOfficial
11 Nov 2024, 11:19Good day Bathabile
We are sorry to hear about your experience and understand how frustrating it must be. A consultant will contact you using the contact details in your profile.
Kind regards
CompCare online customer experience team
We are sorry to hear about your experience and understand how frustrating it must be. A consultant will contact you using the contact details in your profile.
Kind regards
CompCare online customer experience team
CompCare Medical Scheme's reply11 Nov 2024, 11:19
Official
Good day Bathabile
We are sorry to hear about your experience and understand how frustrating it must be. A consultant will contact you using the contact details in your profile.
Kind regards
CompCare online customer experience team
We are sorry to hear about your experience and understand how frustrating it must be. A consultant will contact you using the contact details in your profile.
Kind regards
CompCare online customer experience team
BT
Bathabile T's updateReviewer Update
20 Nov 2024, 09:19 My matter has still been unresolved. Last week I received a call to confirm my banking details in order for the membership Dpt to upload them on the system. I was advised that the refund process will follow thereafter. 1 week later the refund has still reflected on my end and Ive called Compcare customer care line to follow up on the matter and I was put through to the Contributions Dpt line and the line was not answered. What is one really supposed to do to get their money back?????!!!!Reference number for the refund is ***2
BT
Bathabile T's update20 Nov 2024, 09:19
Reviewer Update
My matter has still been unresolved. Last week I received a call to confirm my banking details in order for the membership Dpt to upload them on the system. I was advised that the refund process will follow thereafter. 1 week later the refund has still reflected on my end and Ive called Compcare customer care line to follow up on the matter and I was put through to the Contributions Dpt line and the line was not answered. What is one really supposed to do to get their money back?????!!!!Reference number for the refund is ***2
CompCare Medical Scheme's replyOfficial
20 Nov 2024, 09:22Hi Bathabile
We have escalated this matter for you and sincerely apologise for your experience.
Kind regards
CompCare online customer experience team
We have escalated this matter for you and sincerely apologise for your experience.
Kind regards
CompCare online customer experience team
CompCare Medical Scheme's reply20 Nov 2024, 09:22
Official
Hi Bathabile
We have escalated this matter for you and sincerely apologise for your experience.
Kind regards
CompCare online customer experience team
We have escalated this matter for you and sincerely apologise for your experience.
Kind regards
CompCare online customer experience team