I am now fed up

Once again I`m begging for service from this pathetic medical aid. I sent an email on Thursday afternoon requesting authorisation for my dad`s endoscopic procedure that is scheduled for tomorrow morning. I sent the email approximately 7 times, called on Friday to be put on hold forever with a recording that you are experiencing a larger amount of calls etc just to get a reply yesterday (sunday) that it`s pending a few things. I then asked what else they need. This morning I get reply saying quotes for the procedure, stent etc (less than a day before the procedure).

I have just received a reply from Doctors rooms saying she needs to get the prices from the hospital and not sure if she can get it today.

It has taken from Thursday afternoon until this morning to get this info. from Compcare after numerous emails. Exactly what are we paying exorbitant premiums for? Non existent service??