HORRIBLE SERVICE COMPCARE MEDICAL AID

So my mother in law is well into her seventies, and she was on a very high option with compcare, where she accumulated alot of savings. An option was given to either pay out the savings or keep it for her when she had to drop to a lower option of the medical aid. At the time it seemed wise to ask them to keep it for her and when she needs to use it, they can pay the medical bills from there. I have been having such problems trying to get them to sort her bills out. It seems like the one hand does not know what the other is doing. One person says one thing and another person says another thing. I am very fed with this terrible service, it is putting such alot of pressure on my poor ol;d mother in law, and giving me grey hairs trying to talk to these *********** people