LM
Lori M

1 reviews | Active since Jul 2019

18 Jul 2019, 12:13

Horrible Experience

<p>Worst experience EVER! These people firstly put my premiums up 5x the amount I was paying in the space of a month. The next month it went up by 2 x the new amount with NO warning or reasons and trying to get any communication out of any of these *********** people was like trying to raise the dead. They refused some my claims and changed their network of doctors so much that I couldn't keep up - eventually sending me to a doctor that I did NOT feel comfortable with, at a clinic. (One of the only doctors claims they accepted without a major fight). They refused to settle my claims, and when they did it was a few months later. DISGUSTING. Not to mention that in the beginning of this whole ordeal they were on a debit order which literally took out most of my paychecque with an amount that I did NOT authorise. Then insisting I still owe them that.&nbsp;Then I needed proof that I was on a medical aid and it took them 3 months of relentless calling and emailing to get anything out of them.&nbsp;The people I dealt with were so rude and clearly did not feel the need to give me any answers. Except for one gentlemen from customer service, once. I spoke to so many different people telling me so many different stories from that place that I actually couldn't keep up. It has been cancelled now and still they are pressing me for money that I do not feel was owed to them.&nbsp; Honestly I wouldn't recommend these people to my worst enemy.&nbsp;&nbsp;</p>

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Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply18 Jul 2019, 12:42
Official
 Good day Lori

Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day. 

Kind regards 

The CompCare Wellness Medical Scheme customer experience team