Horrible customer service

The staff is rude. they don answer calls. they either put you on hold, cut the call, transfer or not answer the calls. Today I spent more than R100 on airtime and still my query is not resolved. I spoke to Noluthando Thabethe at Client services who could not help me, she put me throgh to Isaac at hopital claims. i explained to him that i have been waiting on the line fr long and been transfered from one place to the other. that my airtime will be depleted and if he can please call me. we were still talking when i ran out of airtime, he did not call me. after 30 min i tried again i went through client services then aked to be transfered to hopital claims. i have been holding for more than 30 minutes. worst customer service ever. i have ben trying to query a lancet claim for 2 months with no joy. they do not respond to emails. my mom is bed ridden and very ill on top of that i have to deal with rude, arrogant people who doe not want to do their work. i am disgusted and very dissapointed.