RP
Rencia P

1 reviews | Active since Dec 2019

29 Jul 2024, 14:18

Horrendoyq

After being on the scheme for a good few years now, it has over the last month being the most ********** experience, I am an insulin dependent brittle diabetic in 2019 the medical board approved the libra sensors, and I have always received them from the scheme, I received my sensors last month however upon trying to get the sensors this month I am advised that there is a shortfall, however the amount has not changed I have tried to contact the scheme with no luck I have emailed the chronic department numerous times over this month in order for me to have this issue resolved and so that I can receive my sensors, however Compcare clearly does not care about a patient or customer.

Can someone assist in this regard Ref 798098

0
Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply29 Jul 2024, 15:20
Official
Dear Rencia, we sincerely apologise for your experience. A consultant will be in touch to assist you.