False advertising and poor service

We are still waiting for our "free" maternity bag as advertised in the brochure for more than 6 months now. I emailed Compcare on the 14th of March this year, reference *** to enquire about the bag. I received an email from Noluthando on the 17th of March to say the matter has been escalated. I responded to that email on the 4th of April as there was still no feedback, reference ***. Constance emailed back to say the matter was escalated (again).

Since then I have heard nothing from Compcare. This service has been unacceptable and it is a pain dealing with them. As far as I'm concerned this is plain false advertising.