Enough imcompetence

I am so disappointed in this medical aid. I have asked since the beginning of the year for a broker, to assist me in making things a bit easier. Still nothing. I submitted a claim a month ago, which I paid. On my statement they showed that the claim is being paid to the health provider. I queried it and are still waiting. I am also still waiting for the app to be fixed, which is not working properly. This morning I received an email, stating that my bank account is invalid. I do not understand this as my debit order from my bank account is deducted every month. I am patiently waiting for someone to assist me as I have another claim to submit. This is ridiculous.