Don't care about their customers or service!!!

I have been asking Compcare for over a month now to correct a mistake they made with payments. A payment that was supposed to come from "Risk", they paid out of my savings. This amount was almost 15% of my total savings, considering a savings has to last an entire year! Not only did I get the information from the service provided that they were to useless to get themselves, now they are just ignoring all my requests. It is their mistake, now I have to suffer. I have begged and pleaded for them to correct the mistake. Obviously they don't care for their customers, I have been with them for 12 years. Shows you. Last week I sent an email to say if I don't hear back, I am going to move away from Compcare. Nothing, not even a courtesy email, NOTHING. So that is it. I am moving my medical aid, I have already begun the process.