MS
Marzuanne S

1 reviews | Active since Sept 2022

21 Sept 2022, 14:26

DO NOT USE COMPCARE. WORST SERVICE EVER

If I could give Compcare zero stars I would. I have been with them since they took over Selfmed medical aid and in all those years I have literally claimed 4 times. (Excluding baby immunizations for 1 baby, which they also claimed to pay but had excuses not to pay at least 3 times). Twice I claimed without any problems (which was for my c-sections). The other two times I claimed for my daughter (then 3years old and now 5). The first time I LITERALLY STRUGGLED FOR OVER A YEAR to get a claim paid. After which I was charged interest which I was held liable for even though it was due to their pathetic service. Now I have been struggling again with the fourth claim for OVER 5 MONTHS. The worst part is I called them before hand and made sure I was covered for this benefit. Now they keep rejecting the claim. I call weekly and everytime they have got a new excuse. I am so fed up with this company.

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Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply21 Sept 2022, 15:02
Official
Dear Marzuanne

Thank you for bringing this matter to our attention, we apologise for your experience. A consultant will be in touch to assist you as soon as possible. 

Kind regards
The CompCare customer experience team