AL
Ana L
1 reviews | Active since Mar 2009
20 May 2015, 15:00
Disgusted
As a Compcare member for the past 19 years I am totally disgusted that they penalised my 80 year old Dad R 1000.00 as we only got authorisation for his Cataract op this morning on the day of op. Firstly we were under the impression that the Opthalmologists rooms had sorted it out and secondly what warrants R 1000.00 for something that basically took 5 minutes to get. I am totally disgusted to say the least!!!
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CompCare Medical Scheme's replyOfficial
09 Jun 2015, 14:10Hello Ana Luis,
Dear ***xx
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear ***xx
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
CompCare Medical Scheme's reply09 Jun 2015, 14:10
Official
Hello Ana Luis,
Dear ***xx
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear ***xx
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team