Customer service very much below standard

I've have very mixed experiences with Compcare, but mostly not so positive. Getting authorisation can be a huge pain; they don't seem to want to pay and make you wait forever, unless you keep contacting them. Although I also have to say that recently I had a very helpful and friendly and understanding person on the phone (which was a huge surprise to be honest!). But the main thing is that customer service is just generally really bad! I email, I get a confirmation that I'll get a response within 24 hours, and I don't. Again, and again, and again... I call, I email, I messenger, multiple times, for over a week now, because I would like to continue my membership, and NO ONE responds, ever, through whatever channel. It's like they don't want customers, which I find very strange. So now trying it through this medium, and who knows...? Otherwise I'll look further into other companies to get covered.