Copecare terrible service
I sent an email to combine the family medical Aid cover They sent me email back after one week.
The persons with the name of Nthabiseng Magagane mailed me and asked me that I must get the certificate and all the other things to combine them to gather. Mean while we are all with them and I am the main member and contributor. Then I sent an email back no response came through I called them they kept on transferring my calls and lastly the lady answered when I told her that I want to talk to Nthabiseng Magagane the lady dropped my call.
Very disappointed with the service compcare provides looking for alternatives which could at least communicate better.
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CompCare Medical Scheme's replyOfficial
26 Jan 2022, 12:54Dear Zainab
Thank you for bringing this to our attention. A consultant is trying to reach out to you. Kindly see below:
Please be advised that I have tried making contact with the member on the cell phone number provided below to no avail.
I have picked up the member's email on reference number *** which is dated 26.01.2022, and a response for additional information was emailed to the member at 10.12 am requesting the member to supply the membership department with more information.
I have since escalated the complaint to the Membership Manager to assist us accordingly.
Kind regards
The CompCare customer experience team
Thank you for bringing this to our attention. A consultant is trying to reach out to you. Kindly see below:
Please be advised that I have tried making contact with the member on the cell phone number provided below to no avail.
I have picked up the member's email on reference number *** which is dated 26.01.2022, and a response for additional information was emailed to the member at 10.12 am requesting the member to supply the membership department with more information.
I have since escalated the complaint to the Membership Manager to assist us accordingly.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply26 Jan 2022, 12:54
Official
Dear Zainab
Thank you for bringing this to our attention. A consultant is trying to reach out to you. Kindly see below:
Please be advised that I have tried making contact with the member on the cell phone number provided below to no avail.
I have picked up the member's email on reference number *** which is dated 26.01.2022, and a response for additional information was emailed to the member at 10.12 am requesting the member to supply the membership department with more information.
I have since escalated the complaint to the Membership Manager to assist us accordingly.
Kind regards
The CompCare customer experience team
Thank you for bringing this to our attention. A consultant is trying to reach out to you. Kindly see below:
Please be advised that I have tried making contact with the member on the cell phone number provided below to no avail.
I have picked up the member's email on reference number *** which is dated 26.01.2022, and a response for additional information was emailed to the member at 10.12 am requesting the member to supply the membership department with more information.
I have since escalated the complaint to the Membership Manager to assist us accordingly.
Kind regards
The CompCare customer experience team