BW
Brenda W
1 reviews | Active since Oct 2013
17 Apr 2020, 14:56
Complete incompetence
Complete incompetence . Claiming has been problematic. Upgrading to a higher plan has been a disaster. Took 4 months to action and has now resulted in the my elderly and sickly inlaws cover being suspended as they *****ed up the debit order. Yes we are all in lockdown but cannot make contact with the right division via any means of communication
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Replies (3)
CompCare Medical Scheme's replyOfficial
17 Apr 2020, 15:08Good day Brenda
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare Scheme customer experience team
CompCare Medical Scheme's reply17 Apr 2020, 15:08
Official
Good day Brenda
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare Scheme customer experience team
BW
Brenda W's updateReviewer Update
17 Apr 2020, 15:12You will find emails to every email address you have as well as every agent I have ever dealt with. I do not want to go into this weekend without knowing my father in law is covered. He is very ill. It is too risky. I need it sorted today please. I was promised a revert by 15h00 by Donald Mabilu <***> who has born the brunt of my frustration. Guess he also cant track anyone down as it is 15h11 and no word. Please can someone give me a call ***
BW
Brenda W's update17 Apr 2020, 15:12
Reviewer Update
You will find emails to every email address you have as well as every agent I have ever dealt with. I do not want to go into this weekend without knowing my father in law is covered. He is very ill. It is too risky. I need it sorted today please. I was promised a revert by 15h00 by Donald Mabilu <***> who has born the brunt of my frustration. Guess he also cant track anyone down as it is 15h11 and no word. Please can someone give me a call ***
CompCare Medical Scheme's replyOfficial
17 Apr 2020, 15:20Dear Brenda, we can not see your number from our side. Kindly send your contact number to our inbox at https://www.facebook.com/CompCareWellnessMedicalScheme/
CompCare Medical Scheme's reply17 Apr 2020, 15:20
Official
Dear Brenda, we can not see your number from our side. Kindly send your contact number to our inbox at https://www.facebook.com/CompCareWellnessMedicalScheme/