MvdR
Marguerie van de Reede

1 reviews | Active since Apr 2018

16 Mar 2020, 10:39

COMPCARE TOOK THEIR MONEY AND SUSPEND ME:

COMPCARE TOOK THEIR MONEY AND SUSPEND ME: February they took doubled the amount they were supposed to (because they claim they did not received my proof of income - which I've send in Dec 2019) They did int repay me and i needed the money to buy food for my kids and the Credit Controller ignore my request for the money to be repaid so i revered the doubled amount and immediately repaid the correct amount that i received from the Credit Controller and i did sent a proof of payment to her) 02 March Compcare debited the correct ampunt from my bank account.

13 March i receive a call from the Dr's room saying that a claim in Feb was rejected ......... when i tried to follow up from the UNIVERSAL BROKER and the Credit controler the did not respond, i then contacted COMPCARE complaints and was jyst informed that i have been suspended ???????????????????????????????????????????????????????????????????????

WHY?????????????????????

You then cot your money - actually you took money for a service (which you don't delver)

In this time with the corona virus i need my medical aid sorted out TODAY and my DR's Claim sorted out - I hope they contact me ASAP because i will tell every one that you took my money and suspend me......... (there is another word for it - go figure!

0
Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply16 Mar 2020, 13:17
Official
Good day Marguerie

Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day. 

Kind regards 
The CompCare Scheme customer experience team