TW
Talita W

1 reviews | Active since Nov 2017

24 Jan 2020, 15:39

COMPCARE ONCE AGAIN DOES NOT PAY NETWORK DOCTORS / USELESS

I WOULD GIVE NONE STARS IF I COULD

I would like to find out why do i pay my medical aid every single month and i get unpaid bills for doctors that is on your network. My daughter is at the doctor now and they said there is an unpaid bill which the doctor is asking us to pay. I AM STARTING TO GET FEDUP WITH THIS EVERY MONTH THERE IS SOMETHING ELSE. This is unacceptable , My medical aid contribution goes up but the service I get is pathetic. I am going to put this on Hello Peter and go to the ombudsman for Medical aids, Compcare is taking my money every month and i don't get the service I pay for. I will start looking for a new medical aid which i can rely on. The unpaid bill is for Dr Veronica Jansen Van Rensburg in Brakpan which is your network doctor. Please explain this and get it sorted out, I can not pay for a medical aid which does not pay for doctors that is on your network

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Replies (3)
CompCare Medical Scheme
CompCare Medical Scheme's reply27 Jan 2020, 09:53
Official
Good day Talita

Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day. 

Kind regards The CompCare Wellness Medical Scheme customer experience team 
TW
Talita W's update27 Jan 2020, 09:56
Reviewer Update
I mean, if there is a problem between the medical aid and the doctor that has nothing to do with the patient, I pay over R4000 Pm for me and my family and now we have this **** to deal with, We have to pay the medice out of our pocket because the medical aid and the doctors have problems, We dont even use the medical aid this much, Really this is pathetic!!!!!!
CompCare Medical Scheme
CompCare Medical Scheme's reply27 Jan 2020, 10:28
Official
Dear Talita,

We wish to thank you for bringing this to our attention, we understand how frustrating this must be. Our consultant has been in touch with you and will update us as soon as she has received the requested documentation.

Kind regards
The CompCare customer experience team