Compcare not listening

I called Compcare this morning at about 8-30. A consultant answered. I requested to be put through to a supervisor, but he kept on delaying me. I need to speak to a supervisor because it's complicated and I don't think that a consultant can answer and fix my problem with my membership. I DO NOT LIKE IT WHEN A PERSON DOESN'T LISTEN TO MY REQUEST!!!!! I have been a member of Compcare for 27 years, IS THIS HOW YOU TREAT THE MEMBERS????? Would a supervisor please call this morning, because I need to sort out the problem.