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Toni-Leigh Massyn

1 reviews | Active since Sept 2013

06 Oct 2021, 05:27

CompCare Medical Aid ********* and Pathetic - STAY AWAY FROM THEM! Highly NOT recommended

Absolutely terrible Medical Aid. They only rip their clients off!!!

I've been a member for quite a few years and barely used my medical. I never had a problem when it still was Selfmed, but since they changed to CompaCare, it's been a challenge... I ended up in hospital for 5 hours in January (out of my control), they barely covered the costs, I had to pay in quite an amount. They TOOK MY savings and day-to-day and according to other medical aids and doctors I've spoken to, they are not allowed to use your day-to-day for hospital costs. I have not been able to use my medical aid after my 5 hour hospitalization since January as every time I want to renew my prescription for monthly medication, their reply is "you're out of funds". How in the world is this possible if I don't use my day-to-day. It's been 9 months, and I've been paying my premium every month (not missed it once)?!

They've also increased my premium without my consent to "top-up the savings" they used without my consent in the first place.

Stay away from this medical aid. It's an absolute nightmare!

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Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply06 Oct 2021, 08:11
Official
Good day Toni-Leigh

Thank you for bringing this matter to our attention. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day. 

Kind regards 
The CompCare Medical Scheme customer experience team