Compcare Medical Aid - Poor Customer Service

Compcare Medical changes your benefits, gives you a 13% increase, and makes average, mediocre effort to contact you to communicate the changes. My wife has to go for an emergency investigative procedure and when requesting authorization we find out that my cover changed to NON PMB conditions NOT BEING covered no matter what. Been trying to speak to a superior for weeks now, all you get is "we've sent an email"...... Extremely poor customer service, would not recommend.