KR
Keith R

1 reviews | Active since Sept 2025

15 Sept 2025, 10:46

CompCare - ******ion

I am 87 year old pensioner on a fixed pension, CompCare has placed me on their ExrraCare scheme despite that I have informed them that I cannot afford this from my pension income. I have requested to down grade to their SaverCare scheme. They have declined my request. I have advised them that I cannot approve payment, because the money is not available from my income, I was advised not to stop payment, as this could lead to unknown consequences. They have continued deducting contributions for ExtraCare, which I have made available from my emergency savings, pending a decision on a claim to the Council for Medical Schemes. However, currently CompCare have, in my opinion, ****** almost R 30 000 from me and no decision has been made. I could never recommend CompCare as a medical aid, I believe that they are ************s.

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Replies (3)
CompCare Medical Scheme
CompCare Medical Scheme's reply15 Sept 2025, 13:54
Official
Dear Keith

We are so sorry to hear about your experience. A consultant will be in touch to assist you. 

Kind regards
CompCare
KR
Keith R's update17 Sept 2025, 11:18
Reviewer Update
We connected with CompCare and there was no change there. They have received no notification of our claim to the Medical Schemes Council. This was lodged 3 March 2025. We have followed up with the Council several times. It appears as if they have not processed the claim. This has allowed CompCare to continue to deduct contributions from my account, which are more than I can afford from my income and which I have refused to authorise. It is clearly unwise to spend more than I can afford. My emergency savings account (my life savings) is being depleted, and I have no way to earn additional income.



CompCare Medical Scheme
CompCare Medical Scheme's reply17 Sept 2025, 15:56
Official
Dear Keith

Our sincere apologies for your experience. We have escalated your complaint, and a consultant will be in touch to assist you. 

Kind regards
The CompCare customer experience team