COMPCARE has NOCARE

Compcare has Zero communication with members and customer service is either non-existant or grossly ***********. For this reason, I moved to another scheme beginning March of this year (filled in the termination form end January), when I wanted to cancel membership, it was a process of roughly a week long of emails and phoning the customer care line just to get the correct termination form to fill in. When someone eventualy sent me this form, I asked if there was anything else I needed to do with regards to my accumulated savings to be transfered to my new medical savings account, When I was advised to just fill out the termination form as there is a space where you need to fill in your new medical scheme name and option and the funds will be transfered after 4 months. After patiently waiting for 4 months with no communication or funds tranfered, I struggled to get hold of someone who could help me to see what is going on. Where I was advised that compcare only pays out after 5 months and that I should just wait. I then again asked this person if all forms ect needed from me was in order, when I was told that they would check and let me know should anything be outstanding. after waiting another month with ZERO communication again, I phoned customer service again, just to be told eventualy that there is only one person who deals with these matters and he is not picking up his phone when they transfer the call, but that they wil see to it that he phones me back ASAP. the next day, same story. On the third day I eventualy asked for his direct number so I can phone him myself. so the lady gave me Richards number. After another two days of trying to reach Richard, he finally answered and told me that I needed to complete a Funds transfer form and if I sent it to him the same day still, the transfer wil be done on the following thursday (more or less a week from the day of sending the form). I completed the form within 10 min And sent it back to him, asking to please inform me if he received and if processed as discussed. As you can guess, Nothing... After trying to reach him with no success with either emails or calls for the rest of the week, he eventualy rep**** via email saying that the transfer was prosessed and he is just waiting for a POP from finance to send to the new medical scheme. I again asked to please inform me of progress.

After another 9 days and numerous failed attempts to reach him and numerous unrep**** emails, He eventualy rep**** stating the same as previous reply, that transfer was processed and they are waiting for POP from Finance. I asked him to please escalate this matter and get it done and please to inform me aswell. It has been another 5 days now, Still obviously NO reply, Phone line is permanently off and we are at the end of month 6 now with no savings transfered to my new medical scheme personal savings account.

PLEASE PLEASE PLEASE STAY AWAY AS FAR AS POSSIBLE!!! when it comes to collecting money they are masters of speed and time but don't expect to ever receive any service EVER!!! FOR ANYTHING.

WORST BY FAR EXPERIENCE