RY
Rosemary Y

1 reviews | Active since Jun 2022

27 Jun 2022, 15:51

Compcare Doesn't Care

If there was an award for worst medical aid this has to a front contender. In this day and age of emails to take 12 days to just acknowledge a claim is diabolical - only then does the payment assessment start. In whose interest is this? Certainly not mine. Complaining directly didn't help as they just trotted out that that is how the system works. So many things wrong with this. Definitely not with you every step of the way - unless it's their way!!

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Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply04 Jul 2022, 09:46
Official
Dear Rosemary

Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. A consultant will be in touch to discuss your experience and assist you.

Kind regards 
The CompCare customer experience team