SS
Sherona S

1 reviews | Active since Oct 2018

05 Oct 2018, 10:00

Compcare doesn't care

I joined the scheme on 1st October. My toddler is now ill and needs urgent care. The brokers are bull****ting me as well as the scheme as I have phoned the scheme twice for a membership certificate and both times they tell me it's been sent. Yet nothing. I do not want to join a scheme with no compassion for clients as well as kids.

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Replies (2)
CompCare Medical Scheme
CompCare Medical Scheme's reply05 Oct 2018, 10:07
Official

Good day Sherona

Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.

Kind regards

The CompCare Wellness Medical Scheme customer experience team

CompCare Medical Scheme
CompCare Medical Scheme's reply05 Oct 2018, 12:54
Official

Good day Sherona

We have informed the Scheme regarding the urgency of the matter.

Kind regards
The CompCare Wellness Medical Scheme customer experience team