CompCare does not care at all - stay away

If I could give no rating that would be better with regards to the experience I have had. I have been struggling since February with this medical aid company. Compcare Medical aid supposed to take pride in looking after the wellness and health of medical aid members. But they have no communication, no compassion and a whole lot of *****ery.

We have been with Compcare for ten years and today I am feeling depressed and feeling ****** of our money. Compcare launched a New Product — Deejee Care for young adults. Sent out one email on the 21st January 2025 notifying members that if you do not move your adult children by the 27th February 2025 they will pay adult rates. We were out of the country at that time and never somehow received this very important email. I even showed my emails to the Compcare consultants but nobody listens to me or replies to my numerous emails.

Rather Compcare decided on my financial situation and charged me adult rates for my young adult children without my permission. Instead of terminating the cover for my two children they put me two months in arrears and insist that we pay the arrears since they have suspended my medical aid. Note that the arrears relates to the increase as we were still paying our medical aid in full on a monthly basis based on the amount we know. Despite paying every month, all claims to date were rejected, we could not get our chronic script medication either. We cannot afford to pay the arrears and it is not fair to expect us to since we were not aware and did not give permission for the cover to continue as adults for my young adult children. We also had to pay for all of our chronic medication cash since we had no cover while having paid for cover. Also note that my children are unemployed and still studying. I have requested multiple times for the cover to be amended and the arrears removed but no one is helping them. We have since terminated our membership and received our termination letter very quickly. No aim to retain a 10 year old client at all? Please Note: Nobody in management returned our calls either. If you have a problem, Compcare clearly doesn’t Care. Instead of suspending my children, we all were suspended with no benefits for 2 months, keeping my money as hostage. God forbid if anything happened to my family, we had no medical aid for 2 months yet we paid.

For two months I have been reaching out to them with no one responding. Until recently when I sent a message to the CEO, suddenly I get an apology email, now you want to apologize and backdate my children with no guarantees that we will be unsuspended and all my claims that were authorized were being rejected and not paid.

Compcare has *****ed me with my own money. No chronic medication, pathetic. I have really been ******. Stay away, this is not my first fight with them. Last year June they just decided in the middle of the year that they will be reducing my savings from my plan and this was signed off by the medical board and then I found myself with no more savings for the remainder of the year. But they still collected the same amount of premiums despite reducing my benefits. ******* after *******.