CompCare customer service and admin is appalling

CompCare Admin is appalling. My mom had asked for the membership to be initiated from the 1st of April due to an error that was done by a Hippo Broker. CompCare decided to charge from February and when I queried the statement they did not even have the decency to resolve any of my emails. They took months to respond and could not even resolve my issue. My mom has since decided to terminate the membership due to poor service.