SM
Sylvester M

1 reviews | Active since Apr 2021

05 Mar 2024, 15:29

COMPCARE CLIENT SERVICES IS HORRIBLE

They do not take consumers seriously. I've been making calls for over a month to get refund. Initially I submitted what a consultant told me to submit in documents, and they told me it would be processed. And then I followed up after 14 days seeing that nothing had been done. Then I was told I needed to submit an extra documentation which I finally got and submitted. Then after that I have been calling and it seems apparently only ONE person in the company can apparently do the job and that person hasn't been available via email or calls. They just make you wait on calls with your airtime and still never get feedback or assistance. They just keep saying leave your number and we'll let the person get back to you and they never do! Life is expensive and organisations holding onto your money but are quick to take it without hassle is really a nuisance. Please do your research before signing anything with any organisation or bare the same fate of inconvenience and inconsideration for time and resources to get what is yours!

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Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply06 Mar 2024, 08:34
Official
Good day Sylvester, we are so sorry to hear about your experience and sincerely apologise for any inconvenience caused. We have escalated your complaint and a consultant will be in touch to assist you.