MS
Melissa S

1 reviews | Active since Feb 2017

13 Feb 2017, 12:02

CompCare - a COMPany that does not CARE

<p>In short: I am on the Mumed Medical Scheme. My Contributions from the Year 2016 to 2017 was increased by 22%. I contacted CompCare in order to reslove this matter and was sent a letter, stating that Members within a certain income bracket were to receive an increase between 22-33%. Ironically, I am paying the exact same amount as a New Member were to pay, if they decided to join this Year. It is absolute false advertising as their Website states an average increase of 9.69%. I will not name and shame, as I have corresponded (on writing) to numerous individuals, including a Manager and none of them are willing to assist. The last response I received was,</p> <p> </p> <p>"Mumed option had income categories in 2016, this however changes in 2017 to a standard rate, therefore the increase seems so much higher.</p> <p>Unfortunately there is no alternative rate for the package that you are on."</p> <p> </p> <p>The increase on my package does not SEEM higher, it is MUCH higher. Who can afford to pay R 459.00 on an increase alone for Medical. I will not accept it and if it comes to resloving this matter, hopefully, I can interact with a relevant authority.</p>

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Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply13 Feb 2017, 13:37
Official

Dear Melissa

Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.

Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.

We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.

Yours in service

The CompCare Service Team