Compcare????????

Good day I just started at at a new work where I has been offered to have a medical aid with Compare (savercare plus). I has also been advised to take a GAP COVER with no choice. I did receive a membership number and would like to register online to be able to manage and see what is what???????? So far I was not able to succeed to do so???? All that I know is that the name of the broker is Johnathan and his cell number is ***. I am very disappointed with good reason because this looks like a very ***** and untrusted medical aid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will also inform my employer tomorrow to determine the way forward. Please advice as soon as possible otherwise I will handle this matter accordingly and with the assistance of the ombudsman obviously!!!!!! Thank you in advance.