KO
Kayleigh O
1 reviews | Active since Jun 2015
08 Jun 2015, 15:56
Claims not being dealt with
Basically in a nut shell I over paid for chronic medication ( a fault on the medical aids system) but with it being chronic I had to pay for my medication as I cannot go without it after suffering a heart attack!! this was over a month ago, after calling at least 4 times a week and with numerous reference numbers, no one can help me and then now I get told it was paid in February, amazing because the claim was only submitted end of April!!! I am tired of not getting answers and dealing with people who don't know what is going on!! I am At my wits end and will not recommend them to anyone!!
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CompCare Medical Scheme's replyOfficial
09 Jun 2015, 11:25Hello KayleighO,
Dear Ms Odendaal
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at Universal Healthcare or CompCare.
Yours in service
The CompCare Service Team
Dear Ms Odendaal
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at Universal Healthcare or CompCare.
Yours in service
The CompCare Service Team
CompCare Medical Scheme's reply09 Jun 2015, 11:25
Official
Hello KayleighO,
Dear Ms Odendaal
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at Universal Healthcare or CompCare.
Yours in service
The CompCare Service Team
Dear Ms Odendaal
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at Universal Healthcare or CompCare.
Yours in service
The CompCare Service Team