Claim STILL not processed after almost a month

So it's now 22 June, and still no payment for my claim (even though I see in the app it was supposed to be paid). I called the call centre and found out it was paid into a Nedbank account?? I'm not even sure how on earth this would have happened because we never gave Compcare these details as my wife's Nedbank has been closed for about 2 years now. The application form submitted clearly states that claims should be paid into a Standard Bank account.

So please explain why you have other banking details listed on your system that were never given to you?

This needs to be sorted ASAP and explained to me as this is a serious financial issue which you should investigate.

I will also be lodging a complaint with the ombudsman as this can be viewed as *****.

So now that it's eventually been solved after another 2 business days you make me wait another week and a half for the payment? And my emails to you are being blocked?
By the time I received the money it will have been 7 weeks since the initial claim was lodged.
I sincerely regret choosing Compcare as our medical aid scheme.